Refund policy
Waïloa Return Policy
-
Return Period:
You have 30 days from receipt of your order to return any products that do not suit you. The carrier's postmark will be taken as proof.
-
Return Costs:
Return shipping costs are your responsibility. You may use the carrier of your choice to send the items back to the address shown on your invoice.
- Return Conditions: Items must be returned in their original condition, with labels intact and packaging undamaged.
- Refunds: We do not offer exchanges. If you would like a different size or another product, please return the item and we will refund you. You can then place a new order for the item you want.
Return Procedure:
- Contact us at hello@wailoa.fr or via the “Contact us” section on wailoa.fr, stating:
- Your first and last name.
- Your order number.
- The items you are returning (reference, size, colour, quantity) and whether you would like a refund.
- Ship your parcel.
-
Refund Period:
The refund will be made to the payment method used for the order, within 14 days of receipt of the returned item(s).
- Personalised Products: Personalised items cannot be returned or exchanged, in accordance with Article L.121-21-8 of the French Consumer Code.
- Error or Defective Product?
Contact us immediately at hello@wailoa.fr or via our website, and we will find a suitable solution.
For more information, please see our General Terms and Conditions of Sale.