Shipping policy

Waïloa Shipping Policy

Delivery is free for orders of 99 euros or more in Metropolitan France via Mondial Relay.

Why do we charge shipping costs?

We contribute to your order by covering shipping costs from 99 euros, because reaching this shipping threshold helps minimise the environmental impact of your parcel.

1. Carriers and Delivery Times

In Metropolitan France 🇫🇷:

  • Home delivery:

    • Colissimo (2 to 3 working days):
      • Without signature: €9.99
      • With signature: €10.99
    • Chronopost Home Express (24-48h): €15 (excluding made-to-order products).

     

  • Pick-up point:

    • Mondial Relay (3 to 6 working days): €4.99.

To Belgium 🇧🇪:

  • Pick-up point:
    • Mondial Relay (3 to 6 working days): €4.99.

To Spain 🇪🇸:

  • Pick-up point:
    • Mondial Relay (3 to 6 working days): €5.99.

To the rest of the world 🌍:

  • Home delivery:
    • Delivengo (3 to 10 working days): €19.99. 

2. Customs Duties and Taxes

For international orders, Waïloa is in no way responsible for any customs duties or additional taxes that may be applied by local authorities. These costs are payable by the customer.

3. In the Event of a Delivery Problem

  • Lost or Stolen Parcel:

    • In the event of loss or theft, please contact the carrier directly. Waïloa cannot be held responsible for refunding or replacing the parcel. However, we may consider a credit note or resending the parcel at our discretion.

  • Uncollected Parcel:

    • If the parcel is not collected from the pick-up point within the allotted time, reshipping costs will be charged to the buyer. The value of the parcel and the shipping costs will not be refunded if the parcel is returned to the sender.

  • Delivery Delays:

    • Waïloa cannot be held responsible for delivery delays due to exceptional circumstances or strikes.

4. Free Delivery

For Metropolitan France, delivery to a pick-up point (Mondial Relay) is free for orders over €99.

5. Returns and Exchange Policy

Please see our General Terms and Conditions of Sale for details regarding returns and exchanges. Personalised items cannot be returned or exchanged except in the case of a proven manufacturing defect.

6. Changes to the Policy

Waïloa reserves the right to modify this shipping policy at any time. Changes will be published on this page and will take effect upon publication.

7. Contact

For any questions about delivery, please contact us by email at hello@wailoa.fr, or by post at the following address:

4 rue du Comte de Puysegur
Bagnères de Bigorre
Hautes-Pyrénées, 65200
France