No. 02Contact
Let'stalk?
A question about an order, a size, a product? An idea for a collaboration, or just want to say hello? Write to us: a real person reads your message and replies.
01Write
Writeto us
Fastest: WhatsApp. Most complete: the form. Either way, the Waïloa team replies to you.
For an order, remember to include its number: we will be able to reply even faster.
The form
01When will I receive my order?
As soon as your parcel ships, you receive an email with its tracking. Delivery to a Mondial Relay pick-up point is free from €99, and home delivery with Colissimo is free from €200.
02How do I choose my size?
Every product page links to its size guide, with detailed measurements. Not sure? Send us your measurements and we will gladly advise you.
03Can I return an item?
Yes. The time frame and the steps to follow are detailed in our returns policy.
04Do you offer gift cards?
Yes, from €50 to €500, valid on the whole site and usable in several goes. See the gift card.
03The Journal
The WaïloaJournal
New arrivals first, behind the scenes and exclusive offers. Plus 10% off your first order when you sign up.