Frequently asked questions

We deliver in France and worldwide.

Your order is prepared within 24/48 h in the Pyrenees. In mainland France, you can choose between Mondial Relay pickup-point delivery (3 to 6 working days) and Colissimo home delivery (2 to 3 working days). Pickup-point delivery is free from €99, home delivery from €200. All rates are detailed in our shipping policy.

The bigger your basket, the more we spoil you. For delivery within mainland France:

• from €99, Mondial Relay pickup-point delivery is free;
• from €120, we also slip a Waïloa tote bag into your parcel;
• from €200, Colissimo home delivery is free, tote bag included.

In your cart, a progress bar shows you in real time how much is left to reach the next tier.

As soon as your order ships, you will receive an email with a tracking link. You can also track your order at any time from your account, under “Orders”.

The carrier may have redirected it to another pick-up point (closure, lack of space). Try to collect it from the new point indicated. If that is not possible, file a claim with the carrier and write to us at hello@wailoa.fr.

First contact the carrier to report the problem. If you have no reply within 3 days, write to us at hello@wailoa.fr: we will deal with it quickly.

Outside the European Union, customs duties and import taxes may apply. They are payable by the recipient.

Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay, PayPal, Shop Pay, Bancontact, Amazon Pay and Klarna to pay in 3 interest-free instalments. All payments are secured by Shopify Payments.

Within 24/48 working hours (except during surf sessions and powder days… we're only half joking).

Check your spam folder. Still nothing? Write to us at hello@wailoa.fr.

Enter your code in the “Discount code or gift card” field at checkout, then click “Apply”.

No, Waïloa gift cards are only valid on wailoa.fr.

Log in to your account, open the order concerned and click “Request a return”. Return shipping costs are at your expense. See our return policy.

You have 30 days from receipt of your order. Items must be unworn, in their original condition, with their labels.

Within 14 days of receiving and checking your return, to the payment method used for the order.

We do not offer direct exchanges: return the item and place a new order for the size or colour you want.

Send us a description and a few photos at hello@wailoa.fr, and we will quickly offer you a solution.

Returns are handled directly by the stockist concerned.

Use our interactive size guide: three measurements are all it takes. The size worn by our models is shown on each product page.

Our pieces are produced in very small quantities. Turn on the back-in-stock alert on the product page or sign up for the newsletter to be notified of restocks.

Not for individuals at the moment. For businesses, discover our textile personalisation offer.

Mostly organic cotton and recycled materials, chosen for their softness and durability. The exact composition of each piece is listed on its product page.

Depending on the piece, our materials are GOTS, Oeko-Tex, OCS or GRS certified. The labels for each product are listed on its product page. Everything is explained on our commitments page.

We photograph our pieces in natural light to stay as close to reality as possible. Depending on your screen settings, a slight difference in shade is still possible.

All our tips are gathered in our care guide.

Cotton can shrink if washed too hot or tumble dried. Wash at 30 °C maximum, inside out, and dry flat: your pieces will keep their shape much longer.

Wash your pieces inside out, without fabric softener, and iron on a low setting, never directly on the print or embroidery.

Hand wash or machine wash in a laundry bag at 30 °C for headbands and scrunchies, cold water for knitwear. Dry flat, in the open air. All the details are in our care guide.

Some pieces are offered for pre-order before they arrive with us. The pre-order notice and the estimated lead time are shown on the product page, before you add it to your cart.

Allow generally 6 to 8 weeks when this lead time is shown on the product page. It is an estimate: if the date changes, we will let you know by email.

Payment is taken when you place your order, just like a regular order.

Your order will usually ship all at once, as soon as the pre-order piece is ready. If you need the other item quickly, the easiest option is to place two separate orders.

Write to us as soon as possible at hello@wailoa.fr with your order number: as long as the piece has not shipped, we will find a solution together. In any case, you keep your 30-day right of return after delivery.

Log in to your account: all your orders, their tracking and your returns are gathered there.

From your account, under “Profile” or “Addresses”.

Every email contains a one-click unsubscribe link. You can also change your preferences from your account.

Click the heart at the top of the site or go to your wishlist. It is saved on your device.

Our pieces are imagined in Bagnères-de-Bigorre, in the Hautes-Pyrénées, between mountains and ocean. Our labels and patches are sewn in Tarbes, and screen printing is done in Toulouse. Some accessories, like headbands and scrunchies, are handmade: this is stated on their product page. Moving towards 100% French production by 2030 is one of our goals.

GOTS, Oeko-Tex, OCS, GRS, Fair Wear and PETA Vegan depending on the product. Everything is explained on our labels page.

Organic or recycled materials, plastic-free kraft packaging, seeded labels and small runs to limit unsold stock. Discover our commitments.

Send it back to us free of charge: we will recycle or transform it. You can also donate it or drop it off at a textile collection point.

“Waï” for Generation Y and the “why” that guides the brand, “loa” for the ocean and freedom. The name was born from the final-year dissertation of Léa, the founder.

Léa, founder of Waïloa, based in Bagnères-de-Bigorre in the Hautes-Pyrénées. Read the whole story here.

Our clothing is sold online. Our accessories are also available from our partner stockists.

With pleasure! Write to us at hello@wailoa.fr or discover our trade area.