We primarily deliver within France. However, we can deliver worldwide. 🌎

Delivery times vary between 2 and 7 business days. We offer several delivery options: Standard, Express, and Pickup Point. Delivery costs depend on the chosen option and your location. For more information, please visit our dedicated delivery section here .

As soon as your order is shipped, you will receive an email containing a link to track its status. You can also check the status of your order by logging into your account, then going to " Orders" and selecting the relevant order.

If the collection point has been changed by the carrier, this may be due to closure or insufficient capacity to accommodate your parcel. You can try collecting it directly from the new collection point. If this is not possible, file a claim with the carrier and contact us at hello@wailoa.fr so we can also take action.

We encourage you to first contact the carrier to report the problem. If you don't receive a response within 3 days, send us a message at hello@wailoa.fr . We'll take care of resolving the situation quickly! 😉🏄‍♂️

This depends on your location. Customers outside the EU may be subject to customs duties and import taxes. Waïloa is not responsible for these charges and cannot contest them.

We accept payments via Visa, Mastercard, American Express, bank cards, Apple Pay, PayPal, Shop Pay, Bancontact, Amazon Pay, and Klarna (for installment payments). All transactions are secured by Shopify Payments to ensure the protection of your information.

Enter your gift card code in the designated field during checkout and click "Apply". If the code does not work, please contact us at hello@wailoa.fr .

Your order will be shipped within 24-48 hours (excluding surf sessions and powder days). We'll get in the water to prepare everything for you. 📦

You will receive an order confirmation email. If you do not receive it, please contact us at hello@wailoa.fr .

Check your spam folder. If you still can't find the email, contact our customer service at hello@wailoa.fr .

Create an account on Waïloa. During checkout, enter your gift card code in the "Promo code" box and click "Apply".

No, Waïloa gift cards are only valid on our website.

Log in to your account, go to the "Orders" section, and select the "Request a Return" option. Indicate the reason for the return. Return shipping costs are your responsibility. Please ensure the product is returned in its original condition, with all tags and packaging. For any questions, please contact us by email at hello@wailoa.fr .

Items must be returned in their original condition, unworn and with all tags attached. You have 14 days to make a return.

Once we have received and inspected your return, we will process your refund within 14 working days.

For logistical reasons, we do not offer exchanges. You will need to return the item and place a new order for the desired product.

Returns for items purchased from a retailer must be made directly to that retailer.

Contact us at hello@wailoa.fr with a description of the problem and photos of the defective part. We will guide you through the exchange or refund process.

Click on "My Account" at the top of the page and enter your credentials to log in.

Log in to your account and change your preferences in the "Newsletter" section.

Log in to your account and go to settings to update or delete your information.

Please see our privacy policy on our website.

Click on " Forgot password " on the login page and follow the instructions.

Log in to your account and update your address in the "Addresses" section.

Log in to your account and go to the "My Orders" section.

Our items are produced in extremely limited quantities, so it's possible they may not be restocked. Sign up for our newsletter to receive updates on restocks, or contact our customer service team at hello@wailoa.fr to check future availability.

Consult our size guide on each product page or contact our customer service for personalized advice.

Subscribe to our newsletter and follow us on social media so you don't miss anything!

Visit our "About" page or our product pages to learn more. Contact us for further information at hello@wailoa.fr .

We do not currently offer online customization. For any specific requests, please contact our customer service at hello@wailoa.fr .

When a garment reaches the end of its life, you can:

• Return it to us free of charge in order to recycle or upcycle it into a favorite, for example.
• Reuse it yourself thanks to upcycling tutorials.
• Drop it off at Emmaus or at Secours Populaire to help the most deprived.
• Place it at a relay point so that it can be recycled.
• Sell ​​it on a platform if it is still in good vintage condition.

When a garment reaches the end of its life, you can:

• Return it to us free of charge in order to recycle or upcycle it into a favorite, for example.
• Reuse it yourself thanks to upcycling tutorials.
• Drop it off at Emmaus or at Secours Populaire to help the most deprived.
• Place it at a relay point so that it can be recycled.
• Sell ​​it on a platform if it is still in good vintage condition.

Choose hand wash to make your product last over time.

Separate white, colored and black before running your washing machine. Avoid anti-fading wipes which could cause products to tarnish.

Wash at 30 degrees maximum .

We strongly advise you to return your product before putting it in the machine to preserve the prints.

Do not tumble dry. We recommend that you let the item dry in the open air, spread out well.

Little tips: You can shake it before hanging it out so that it is less wrinkled. You can iron your item at least but not on the prints (except embroidery)!

Tips number 2: Use a cloth between the garment and the iron to preserve the fiber and the prints.

NB: These tips have been written for all of our products. However, if a product requires specific treatment, we will specify this directly in its product sheet.

At Waïloa, our mission is to create stylish clothing and accessories for your adventures while respecting the ocean and the mountains. As a small company, we are not yet able to produce 100% in France. Therefore, we prioritize quality labels for our products, with the ambition of continuously improving our approach.

Our journey:

• 2023 : Launch of our new brand identity.
• 2024 : Expansion of our product range.
• 2026 : Objective of developing a 100% European range.
• 2028 : Target production of a 100% French range.

We're moving forward step by step, with our feet on the ground, towards ever more sustainable fashion. 🌍✨

We explain everything about our labels right here .

At Waïloa, we're committed to responsible fashion. We reduce plastic by using kraft paper and seed paper labels, and prioritize organic or recycled materials. Your support helps us move towards more sustainable fashion. For more details, click here . 🌱💚

As a small business, we can't yet produce 100% in France, but it's one of our goals. We work with quality labels and Fair Wear factories to guarantee the origin and quality of our products. Some come from Asia or America, while the "Handmade" accessories are made by Léa at the foot of the Pyrenees (65).

Our objectives:

• 2025 : Development of our product range.
• 2026 : Partial relocation of production to Europe.
• 2028 : 100% French production.

As a small company, we don't yet have the financial resources for 100% French production. We're focusing first on growing our brand to develop increasingly sustainable products. Little by little, we're moving towards Made in Europe and Made in France.

Waïloa, it's not just a name, it's a story that makes sense! Léa, the founder of the brand, chose this name during her studies for her Master's thesis.

• “ Waï ” to represent generation Y, the one who questions everything. In yet another form "Why" for why the brand exists.
• “ Lo ” for “slow fashion”, more eco-responsible fashion which does good for the planet and humans and which restores value to clothes and the act of purchasing.
• At these ends, Léa added the letter " A " because her research during her studies concluded that brands that end like that go straight into people's heads!

But wait, what follows will give even more meaning to the brand. When Léa typed this name into Google before submitting it to the INPI, she discovered that it was also the name of a park in Hawaii. A sign of destiny! So she said: “Let’s go, I’m registering the Waïloa brand and I’m taking you on a journey from the name! ”

A journey into the world of textiles inspired by adventure while being concerned about the protection of the Ocean and Mountains.

So are you ready for the Waïloa adventure?

Grab your board and let's ride the wave! 🌊🏄‍♂️🏔️

Léa is the founder of the brand. To find out more, go right here .

Our goal is to develop a complete clothing line. If you have any requests or ideas, please feel free to write to us at the following email address: hello@wailoa.fr

If you would like to join our Waïloa team, send us your unsolicited application to hello@wailoa.fr or apply to our available offers on Fashionjobs.

With pleasure! We are actively seeking retail outlets to contribute to our growth. You can contact us by email at hello@wailoa.fr or through Ankorstore .

No, we do not currently offer customization (except for professionals). However, we do offer a repair service for our products. Contact our customer service team at hello@wailoa.fr for advice and more information.

We sell exclusively online.

We sell clothing exclusively online. For accessories, you can find all our points of sale right here .