Terms of service
Waïloa Terms of Service
Welcome to https://www.wailoa.fr/ (the “Site”). By accessing or making a purchase on our site, you agree to be bound by these Terms of Service. Please read them carefully before using our site.
1. General Information
This site is operated by Waïloa. The terms “we”, “us” and “our” refer to Waïloa. By using our site, you agree to comply with these Terms of Service, including the additional policies referred to herein (Privacy Policy, Return Policy, etc.). These terms apply to all users of the site, including visitors, customers, merchants and content contributors.
2. General Terms of Use
By accessing this site, you represent that you are of legal age in your country or province of residence, or that you have given your consent for a minor under your responsibility to use the site.
Using our products for any illegal or unauthorised purpose is prohibited. You agree not to violate any laws in your jurisdiction (including copyright laws) when using the site.
3. Products and Services
We strive to present the products available on the Site as accurately as possible. However, we do not warrant that product descriptions or any other content are accurate, complete, reliable or error-free.
We reserve the right to limit the quantities of any product or service offered on our Site. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.
Personalised products: Personalised items (such as those featuring engravings, special prints or made-to-measure creations) can neither be returned nor exchanged. These products are made specifically for you and, due to their unique nature, are not eligible for returns or exchanges, except in the case of a proven manufacturing defect.
4. Prices and Payment
Our product prices are shown in euros and include all applicable taxes (VAT included). Shipping costs are not included and will be calculated before your order is confirmed.
We reserve the right to change prices at any time. Once your order has been confirmed, you will receive a confirmation e-mail. Payment must be made before the products are shipped.
We accept the following payment methods:
- Bank cards (Visa, MasterCard, American Express)
- PayPal
- Other methods displayed at checkout
All transactions are secured by Shopify and comply with applicable regulations to ensure the security of your personal data.
5. Return and Refund Policy
For more information on returns and refunds, please see our Return Policy on the site.
6. Orders and Delivery
Once your order has been placed, you will receive a confirmation by e-mail. We reserve the right to refuse any order placed on the Site. If an order is refused, we will contact you at the e-mail address provided when ordering.
Delivery:
We deliver to several countries. Shipping costs and delivery times are displayed when you place your order. Waïloa is not responsible for shipping delays caused by unforeseen circumstances (customs, strikes, etc.).
7. Intellectual Property
All content on the Site, including text, images, logos, graphics and icons, is the property of Waïloa or is used with permission. You are not permitted to reproduce, distribute or commercially exploit this content without prior written authorisation.
8. Errors, Inaccuracies and Omissions
Some information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers or availability. We reserve the right to correct any errors or omissions, to change or update information, or to cancel orders if necessary, without prior notice (including after you have submitted your order).
9. Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You agree that we may, at any time, remove the service for an indefinite period or cancel the service without notice.
To the extent permitted by law, Waïloa shall not be held liable for any indirect, consequential or incidental damages, including but not limited to loss of profits, revenue, anticipated savings or data, resulting from your use of our Site or our products.
10. Governing Law
These Terms of Service are governed by and construed in accordance with French law. In the event of a dispute, the courts of Tarbes (France) shall have jurisdiction, unless otherwise provided.
11. Changes to the Terms of Service
We reserve the right to change these terms at any time, and it is your responsibility to review them regularly. Changes will take effect as soon as they are published on the site.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at hello@wailoa.fr or at the following postal address:
Waïloa
4 rue du comte de Puysegur,
Bagnères de Bigorre,
Hautes-Pyrénées, 65200, France