FAQs

We answer all questions here.

📦 Deliveries & Returns

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Where do you deliver?

We mainly deliver to France. But it is possible to deliver to you anywhere in the world.🌎

What are the payment methods?

Payment is secure. You can order via credit card, Paypal, Bancontact or via Klarna for payments in installments.

When will my order be shipped?

Your order will be shipped within 48 hours ( excluding surf sessions and snow days) , we're getting into the water to prepare everything for you. 📦

What are the delivery times ?

In France, delivery times are generally between 1 and 6 days. For the rest of the world, it can take up to 15 days.

Towards Metropolitan France 🇫🇷:

👉🏽 Letter followed: 2 to 4 working days

👉🏽 Mondial Relay: 3 to 6 working days

👉🏽 Colissimo & Chronopost: 1 to 3 working days

👉🏽 Private parcel: up to 6 working days

What are the prices for delivery to France?

For any order worth less than 100 euros, delivery costs vary between 2.99 euros and 10.99 euros depending on the shipping method chosen.

For any order of an amount greater than or equal to 100 euros, delivery is free.

And in the rest of the world?

Shipping costs vary depending on the country and shipping method chosen and start at 4.99 euros.

Are there customs fees outside the EU?

Indeed, it is possible that for delivery outside the European Union, customs fees may be requested. Waïloa is in no way responsible for customs fees.

How can I track my order?

Once your order has been shipped by us, you will receive an email containing a tracking link. You can follow the status of the order by clicking on it!

My package is marked delivered, but I have not received anything...

No worries! If your package is supposed to have been delivered, but has mysteriously disappeared, let us know!

👉🏽 Send us a short message to the email address hello@wailoa.fr and we will take care of it. We'll solve this problem faster than you can say "Waïloa"! 😉🏄‍♂️

Can I change the size if a product doesn't fit me?

Of course ! If a product doesn't fit you as expected, don't worry! You can absolutely change the size. Simply contact us at hello@wailoa.fr and we will help you find the right size. Let's rock that perfect fit! 🤘

Is there a Waïloa store?

Alas, not at the moment. We first want to make the brand known and then secondly open a dedicated store.

Do you have resellers?

You can find all our points of sale right here .

I would like to make a return, how do I proceed?

You have 14 days to return the product to us, provided that it is returned in its original condition, with the labels and packaging undamaged.

You can exercise your right of withdrawal by sending us an e-mail to hello@wailoa.fr.

The return must then be sent at your expense to the address provided in the return email.

🌎 Commitments

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What are the brand's objectives and missions?

Waïloa's mission is to stylize clothing and accessories designed for your adventures while being mindful of the protection of the Ocean and the Mountains.

As a small company, we cannot achieve 100% French production. Therefore, we favor labels to guarantee the quality of our products. We don't want to stop there, we always want to do more and increase our efforts, always on our scale.

Ambitiously with your feet on the ground. Step by step, towards more sustainable fashion.

2023: New brand identity.

2024: Development of our product range.

2025 objective: 100% European production.

Objective 2028: 100% French production.

What are the labels used by Waïloa?

We explain everything about our labels right here .

What are your commitments?

Dressing up is good. Dressing stylishly is cool. However, adopting more responsible consumption is even cooler. At Waïloa, we help you make meaningful choices! To learn more, click here .

Where are the products manufactured?

As a small company, we cannot achieve 100% French production but this remains one of our objectives. Therefore, we ensure that we work with beautiful labels to guarantee the quality of the products and the fact that we work with Fair Wear factories.

We have products from Asia and the United States.

Accessories like the scrunchies and headbands that you find in the "Handmade" category, are designed by Léa by hand at the foot of the Pyrenees (65).

In 2024, we want to develop our range of products, to grow, so that in 2025 we can relocate production to Europe and the objective is that in 2028, we produce clothing in France.

How do I take care of my Waïloa clothing?

Choose hand wash to make your product last over time.

Separate white, colored and black before running your washing machine. Avoid anti-fading wipes which could cause products to tarnish.

Wash at 30 degrees maximum .

We strongly advise you to return your product before putting it in the machine to preserve the prints.

Do not tumble dry. We recommend that you let the item dry in the open air, spread out well.

Little tips: You can shake it before hanging it out so that it is less wrinkled. You can iron your item at least but not on the prints (except embroidery)!

Tips number 2: Use a cloth between the garment and the iron to preserve the fiber and the prints.

NB: These tips have been written for all of our products. However, if a product requires specific treatment, we will specify this directly in its product sheet.

What can I do with an item of clothing that is at the end of its life or that I no longer wear?

When a garment reaches the end of its life, you can:

  • Return it to us free of charge in order to recycle or upcycle it into a favorite, for example.
  • Reuse it yourself thanks to upcycling tutorials.
  • Drop it off at Emmaus or at Secours Populaire to help the most deprived.
  • Place it at a relay point so that it can be recycled.
  • Sell ​​it on a platform if it is still in good vintage condition.

🏄🏽‍♀️ About

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What does “Waïloa” mean?

Waïloa, it's not just a name, it's a story that makes sense! Léa, the founder of the brand, chose this name during her studies for her Master's thesis.

  • Waï ” to represent generation Y, the one who questions everything. In yet another form "Why" for why the brand exists.
  • Lo ” for “slow fashion”, more eco-responsible fashion which does good for the planet and humans and which restores value to clothes and the act of purchasing.
  • At these ends, Léa added the letter " A " because her research during her studies concluded that brands that end like that go straight into people's heads!

But wait, what follows will give even more meaning to the brand. When Léa typed this name into Google before submitting it to the INPI, she discovered that it was also the name of a park in Hawaii. A sign of destiny! So she said: “Let’s go, I’m registering the Waïloa brand and I’m taking you on a journey from the name!

A journey into the world of textiles inspired by adventure while being concerned about the protection of the Ocean and Mountains.

So are you ready for the Waïloa adventure?

Grab your board and let's ride the wave! 🌊🏄‍♂️🏔️

Who is behind the brand?

Léa is the founder of the brand. To find out more, go right here .

Will your product range expand?

We aim to develop a complete range of clothing. If you have any wishes or ideas, do not hesitate to write to us at the following email address: hello@wailoa.fr

I want to apply to join the Waïloa team, how do I do it?

If you want to join our Waïloa team, you can send us a spontaneous application to hello@wailoa.fr or apply for our offers on Fashionjobs.

I want to become a reseller of the brand, how do I proceed?

My pleasure ! We are actively looking for points of sale to contribute to our development. You can write to us by e-mail at hello@wailoa.fr or through Ankorstore .

I can't find my question in the frequently asked questions...

You can write to us by email at hello@wailoa.fr to get all your answers. Looking forward to reading you!